macOS Support Essentials


macOS High Sierra Support Essentials is a three-day course that gives you a tour of macOS Sierra and covers the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.



3 Days


macOS knowledge and basic computer navigation skills

What you will learn:

  • The macOS High Sierra troubleshooting process
  • How to use macOS High Sierra tools and resources to troubleshoot macOS High Sierra
  • macOS Sierra features and functionality, including how to find more information about macOS High Sierra
  • How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification

Why you should attend this course:

  • Hands on practice
  • Certified Instructors
  • Comprehensive coverage of topics & up-to-date software.

Audience Profile:

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run macOS


Students will get a certificate of participation. To get the final certification students will have to give the online ACSP exam.